Returns and Policies
Hey Bestie! So glad you are here! We have put together a list of questions regarding our polices on shipping, payment methods, returns, etc. If you can't find the answer here, feel free to reach out!
Orders and Shipping
What is your shipping policy?
What is your shipping policy?
- All items that we offer for purchase in our store are sourced from other retailers. Each retailer or drop shipper has its own return policy. Due to the large volume and variety of retailers with different rates, we have chosen flat rate shipping. We want everything to be as easy as possible for our customers.
- We have a 5 business day processing time limit, however most items are shipped sooner.
- United States Flat Rate $5.00
- Canada Post Flat Rate $10.00 CA Dollar
- Tracking information will be emailed to you after the order is processed and ready to ship from each drop shipping vendor.
- We only ship to the Domestic United States & Canada
- No International Shipping
- AFTER an order is processed and shipped from the correlating drop shippers there is a 7-10 business day shipping time window. If the items do not arrive within 12 business days, please let us know via the CONTACT US or RETURNS & POLICIES tab. As previously stated, MOST orders are shipped sooner.
- Almost all shipping grievances are easily solved by simply contacting me before submitting any return requests to any vendor.
- We want you to have a stress free & enjoyable shopping experience with Rebel K Collective. Our door is always open!
We do not keep ANY merchandise in our possession. All merchandise we offer for purchase is stored at and shipped from out of state warehouses.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Most orders arrive within 7-10 business days after placing your order. If it has been more than 15 business days please contact us.
Do you charge domestic sales tax?
Do you charge domestic sales tax?
No. We do not charge sales tax at this time.
What payment methods do you accept?
What payment methods do you accept?
All acceptable payment methods are at the footer of the website.
Return Policy
What's your return policy?
What's your return policy?
We have a 7 BUSINESS DAY return request window.
You must contact us within 7 business days of receiving your order to initiate a return. Please note that all returns will need to be received, inspected, and accepted before the refund process can begin.
- To be eligible for a return, your item must be:
- in the same condition that you received it
- unworn or unused,
- with tags, and in its original packaging.
- Customer is responsible for return postage unless the error is on our end.
- If the return is approved there will be a 20% restocking fee.
All items that we offer for purchase in our store are sourced from other retailers. Each retailer or drop shipper has its own return policy. Due to the large volume and variety of retailers with different rates, we have chosen flat rate shipping. We want everything to be as easy as possible for our customers.- We have a 5 business day processing time limit, however most items are shipped sooner.
- United States Flat Rate $5.00
- Canada Post Flat Rate $10.00 CA Dollar
- Tracking information will be emailed to you after the order is processed and ready to ship from each drop shipping vendor.
- We only ship to the Domestic United States & Canada
- No International Shipping
- AFTER an order is processed and shipped from the correlating drop shippers there is a 7-10 business day shipping time window. If the items do not arrive within 12 business days, please let us know via the CONTACT US or RETURNS & POLICIES tab. As previously stated, MOST orders are shipped sooner.
- Almost all shipping grievances are easily solved by simply contacting me before submitting any return requests to any vendor.
- We want you to have a stress free & enjoyable shopping experience with Rebel K Collective. Our door is always open!
We do not keep ANY merchandise in our possession. All merchandise we offer for purchase is stored at and shipped from out of state warehouses.
ALL DETAILED POLICIES CAN BE FOUND IN THE CUSTOMER SERVICE SECTION OF THE WEBSITE FOOTER.
To discuss a return, you can contact us at rebelkcollective@gmail.com or the Contact Us tab.
Can I make changes to or cancel my order?
Can I make changes to or cancel my order?
Once an order has been placed and paid for it cannot be cancelled or altered.
Do you do exchanges?
Do you do exchanges?
- We do not currently offer exchanges on any of our merchandise.
- However, we want to know if a purchase needs our attention
- Please send us a message regarding your order inquiry via the Contact Us page. You can also email at rebelkcollective@gmail.com
Common Questions
Do you ship internationally?
Do you ship internationally?
At this time we only accept orders from North America; the United States or Canada.
Where can I send any questions or grievances to?
Where can I send any questions or grievances to?
Any questions regarding your orders or products should be sent to rebelkcollective@gmail.com and we will return your message within 24 hours. There is also a Contact Us page you can use to communicate anytime.